Privacy Policy
Anchored Therapy Centre - Individual and Couples Therapy
At Anchored Therapy Centre, we prioritize your privacy and the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when engaging with our website, services, and therapists. By accessing our website or using our services, you consent to the practices described in this policy.
Collection of Personal Information
We collect personal information in a variety of ways, including when you:
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Contact us through our website, phone, or email to inquire about therapy services.
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Book an appointment with one of our therapists.
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Fill out intake forms, consent forms, or other documents required for therapy.
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Subscribe to our newsletter or request additional information about mental health services.
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Engage with us on social media or other online platforms.​​
The personal information we collect may include, but is not limited to:
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Your name, phone number, email address, and mailing address.
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Health history and personal details relevant to therapy sessions.
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Payment details for processing transactions securely.
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Any other information you voluntarily provide.
Use of Personal Information
The information you provide allows us to:
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Offer personalized therapy services tailored to your needs.
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Schedule, confirm, and manage your appointments.
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Maintain accurate client records to ensure high-quality care.
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Process payments and issue invoices securely.
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Communicate important updates, such as appointment reminders or service changes.
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Improve our services based on feedback and client interactions.
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Meet regulatory and legal obligations required by professional standards.
We will never sell, rent, or share your personal information for marketing purposes.
Confidentiality and Protection of Information
We understand that trust is essential in a therapeutic setting. Our team upholds strict confidentiality and privacy standards in accordance with the Personal Health Information Protection Act (PHIPA) and other relevant privacy laws in Ontario, Canada.
To protect your personal information, we implement:
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Secure electronic record-keeping systems with encrypted data storage.
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Confidential therapy sessions, ensuring discussions remain private.
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Secure payment processing to safeguard financial transactions.
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Restricted access to client files, only accessible by authorized professionals.
In rare circumstances, confidentiality may need to be breached if:
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There is a risk of harm to yourself or others.
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We are legally required to disclose information (e.g., court orders, child protection concerns).
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You provide written consent to share your information with third parties (e.g., medical professionals, legal representatives).
Usage of JaneApp for Online Sessions
At Anchored Therapy Centre, we offer virtual therapy sessions through JaneApp, a secure and encrypted telehealth platform. JaneApp complies with Canadian privacy laws, including PHIPA, ensuring your personal health information is protected.
When using JaneApp for online therapy sessions:
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Your video and audio sessions are encrypted to maintain confidentiality.
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No sessions are recorded or stored by JaneApp or our therapists.
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You will receive a secure link to join your session, which should not be shared with others.
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It is recommended that you use a private and secure internet connection to enhance privacy.
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All personal and health information shared through JaneApp is protected under the same confidentiality policies as in-person therapy.
By using JaneApp for online sessions, you consent to its terms and acknowledge that, while we take all necessary precautions, no online platform can guarantee absolute security.
Website Data and Cookies
When you visit our website, we may collect non-personal data, such as:
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Browser type, IP address, and operating system for website analytics.
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Cookies and tracking technologies to enhance your user experience.
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Anonymous data to improve website functionality and content.
You can disable cookies in your browser settings if you prefer not to have tracking enabled.
Third-Party Links
Our website may contain links to external websites or resources. Please be aware that we are not responsible for the privacy policies or practices of third-party sites. We encourage you to review their policies before sharing any personal information.
Your Rights and Choices
You have the right to:
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Access, correct, or update your personal information at any time.
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Withdraw consent for the collection or use of your data (subject to legal limitations).
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Request the deletion of your records where applicable.
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Inquire about how your information is stored and used.
If you wish to exercise any of these rights, please contact us directly.
Updates to This Privacy Policy
Anchored Therapy Centre may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. The most current version will always be available on our website. We encourage you to review this policy regularly to stay informed.
Contact Us
If you have any questions about our Privacy Policy or how your personal information is handled, please contact us:
Anchored Therapy Centre – Individual and Couples Therapy
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Your privacy and trust are our top priorities.
Thank you for choosing Anchored Therapy Centre for your mental health and wellness journey.